FAQ

1. What payment methods do you accept?

We currently accept the following payment methods:

• PayPal

• Credit Card

• Western Union

• MoneyGram

• Bank Transfer

2. How can I check my order status?

Log in to your account and go to Order History to see your order status.
Alternatively, you may email our Customer Service Team at services@onemorecouture.com for updates.

3. Are there any additional fees involved in shipping?

In some cases, your destination country may charge customs duties or taxes. These fees are set by your local customs office and are not controlled by us.

• All packages are declared as a sample or gift, so usually no tax is required.

• If a duty is applied, it is generally around $30 per package, though countries like Brazil, Russia, and Ukraine may charge more.

4. Where do you ship to?

We ship worldwide.
In rare cases, certain locations may require additional information for shipping. If that happens, we will contact you right away.

5. What warranty or guarantee do you offer for your products?

We sell products we believe are of high quality and reliability.

• Before shipping, each gown is carefully inspected by our Quality & Control team.

• If an issue does occur, we are committed to working with you to resolve it and ensure your satisfaction.

6. What is your Return Policy?

• Customers must contact our Customer Service within 7 days of receiving their order.

• Eligible returns include defective items, mis-shipped items, or confirmed color errors.

• Dresses made to your ordered specifications but not fitting correctly are not eligible for return.
  👉 Please refer to our detailed Return Policy page for full information.

7. How long does delivery take?

We use expedited couriers for safe and fast delivery.

• Most countries: 3–5 business days

• Some countries: 5–7 business days

8. How is One More Couture different from other online stores?

We may not be the largest online store, but we are committed to being one of the best in both quality and service.
👉 Learn more on our About Us page.

9. Is your size chart based on UK or USA standards? How do I choose the right size?

Our Size Chart is based on USA standards. Please note that sizes differ between brands and may not match your everyday clothing.

• Always check our size chart before placing your order.

• For the best fit, you may also order a customized dress.

10. Can I order fabric color samples before ordering a dress?

Yes! We understand how important color is.

• We provide free fabric color samples.

• You only need to cover the postage cost.

11. Can I request customized options for my dress? Will it cost extra?

Yes, we welcome customization! Some common requests include:

• Adding or removing straps

• Changing the neckline

• Adjusting the dress length

• Adding a belt or sash

• Adding beading or embellishments

Simple customizations are usually free of charge, while more complex alterations may require a small additional fee. Please email us your customization request, and we’ll provide professional suggestions and a cost estimate if needed.

12. I placed my order but my payment didn’t go through. What should I do?

Please contact us at services@onemorecouture.com for assistance.

13. Can I change the dress color or size after placing my order?

Please contact us as soon as possible.

• Once processing has started, changes may not be possible.

• However, we will always try our best to accommodate your request if timing allows.

14. Can I cancel my order?

Yes, but conditions apply. Please refer to our detailed Cancellation Policy for more information.

✨ Still have questions?
Our team is here to help. Contact us at: services@onemorecouture.com