Return & Refund Policy

At One More Couture, every dress is made with care and attention. Because most of our gowns are customized, we ask customers to carefully review our policy before placing an order.

General Notes

1. Customized items are not eligible for return unless there is a confirmed quality issue.

2. All returned items must be in their original condition: unworn, unwashed, unaltered, undamaged, and free of perfume or other scents.

3. Custom duties and taxes, charged by your local customs office, are not included in any refund.

4. All return or exchange requests must be made within 7 days of receipt. Returns without prior approval from our Customer Service team will not be accepted.

1. Quality Issues

• Defective or damaged items: Eligible for a full refund or exchange.

• Color mismatch: Please note that screen settings may slightly alter the color of photos shown on our website. Minor variations are not considered defects.

  • If you believe you received the wrong color, please provide photographs as proof, and our team will arrange a refund or replacement.

2. Sizing & Fitting Issues

• As all dresses are hand-sewn, the final measurements may vary by up to 1 inch (2–3 cm) in either direction.

• To allow for adjustments, our tailors include extra fabric in the seams for minor alterations.

• Non-returnable: Dresses that match the ordered size but do not fit properly.

• Returnable: If the gown differs by more than 1 inch from the measurements in your order, please contact us for assistance.

3. Shipping Issues

• Mis-shipped items: Eligible for a full refund, including shipping.

• Missing items: We will resend the item or issue a refund.

• Lost packages: Eligible for replacement or full refund (shipping included).

• Items damaged during delivery: Please obtain official “Proof of Damage” from the carrier and send it with your return request.

4. Other Situations

• Standard size orders (no customization): You may request a return or exchange even without a quality issue.

  • Refund: 70% of the purchase price (shipping excluded).

  • The customer is responsible for return shipping fees.

  • If your order was shipped free of charge, the actual shipping cost covered by us will be deducted from your refund.

Return Procedures

Step 1 – Request Authorization
Email services@onemorecouture.com